Terms and conditions

Trade terms

Here you can read our sales- and delivery terms for shopping at boheme.com.

When you shop at our website, you accept our trade terms and enter into a binding agreement between Boheme Europe DK ApS and you as a customer. Trade terms may change and should therefore be read each time you shop.

Boheme Europe DK ApS is a Danish company – so all trades are subject to Danish law.

Boheme.com is run by Boheme Europe DK ApS – CVR-nr/company no. 33392087.
Address: Hjortshøjvej 100, 8250 Egå, Denmark
E-mail: denmark@boheme.com

Boheme.com is owned by Boheme Europe AS – CVR-nr/company no 933 872 793 MVA.
Address: Oestre Rosten 84 C, 7075 Tiller, Norway
E-mail: norway@boheme.com

Prices

All prices to Danish customers are in Danish kroner incl. VAT, for the rest of EU they are in EUR incl. Danish VAT (25 %). Freight is not included, but added on later and will be included in the amount that you see at the end.

We reserve the right to correct prices because of price changes and pricing errors on our goods.

We also make reservations on errors in our inventory. If we do not have in stock some of the goods you have ordered, we will send the goods we have and credit the rest. If none of the goods are available we will delete the order.

The goods

There may be discrepancies in color etc. when comparing the goods with the pictures on our site.

Delivery

We deliver our goods by GLS. We offer delivery to home, company address or parcel shop in Denmark. For the rest of EU we offer the service that GLS has in your country.

Normal delivery time is 1-7 working days.

Maximum delivery time is 3 weeks from order time. If the goods have not been delivered by that time, the customer may cancel the order without charges.

Payment

We accept the following payment methods: Mastercard, Mastercard Debet, Visa, Visa Dankort.

We take payment from your card at the time your order is shipped.

Shipping

We charge 49,- DKK for shipping within Denmark.
For the rest of EU we charge 10,- EUR in shipping.

Right of withdrawal

Private customers has a 14 days cooling off period with Boheme.com. The cooling off period expires 14 days after you have received the goods.

To use your right of withdrawal you have to contact us at:

Boheme Europe DK ApS
Hjortshøjvej 100, 8250 Egå
denmark@boheme.com

You may use the form sent with the goods (Link: Widthdrawal form), but it is not mandatory

To keep your right of withdrawal it is adequate that you send us a message informing us of your intent to exercise your right before the cooling period is out.

If you exercise your right of withdrawal, you will get a refund on the amount the goods and shipping cost at the time of purchase – with the exception of any shipping cost exceeding our lowest standard rate. The refund will be made within 14 days after we receive the goods.

You have to return the goods or deliver them to us without unnecessary delay and no later than 14 days after you exercise your right of withdrawal.

The return goods can be delivered to GLS in your country (if available). If you are unsure – contact us.

Return freight is paid by the customer. If you use our return label we will debit your account with 49,- DKK for Denmark and 10,- EUR for the rest of Europe. You may choose to use another shipping method – at your expense.

The customer has to make sure the goods are properly packaged before sending. The goods have to be returned in the same condition as you received them. They should be in the original packaging with all labels on and without odor or marks. They must not be washed.

If the packaging is broken the goods will be considered used.

If you return used goods we will estimate a used value on the goods and credit this to you.

Guarantee

If you have received faulty goods from us you can make a complaint within 2 year of receiving the goods. This right requires that you notify us within reasonable time of discovering the fault.

We will then ask for a documentation (picture) of the fault. Please contact us on e-mail with the picture attached and we will inform you how to proceed. Be aware that wear due to excessive use or damage from incorrect use or washing will void your guarantee.

Complaints

Complaints should be directed to Boheme Europe DK ApS within reasonable time. If no solution is reached, the customer may contact their local consumer center.